Refund & Cancellation Policy

Last updated: 2026-09-19

This Refund & Cancellation Policy applies to paid subscriptions to the NISDESK platform (“Service”) operated by NISDESK. Payments are processed by our reseller and merchant of record, Creem (Armitage Labs OÜ, Estonia), whose Buyer Terms also apply to your purchase.

1. Free scope check

The free NIS2 scope check requires no payment and no card. It is a preview and is not a paid plan, so no refund applies.

2. 14-day right of withdrawal (EU)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of the start of your subscription, for a full refund — for example, if you subscribed by mistake or the Service does not meet your expectations.

Business customers (organisations) are offered the same 14-day money-back window as a matter of policy, even where the statutory consumer right does not strictly apply.

3. How to request a refund

Email support@nisdesk.com from the address associated with your account, stating your order reference. We aim to acknowledge every request within a few business days. Approved refunds are issued by Creem to your original payment method; the time it takes to appear depends on your bank or card provider.

4. Cancellations & renewals

You can cancel a monthly or annual subscription at any time from your account billing portal. Cancellation stops the next renewal.
After cancellation you keep access until the end of the period you have already paid for.
Renewal charges made after the 14-day window are generally non-refundable, except where required by law. If a renewal charged unexpectedly, contact us — we handle these fairly.

5. Chargebacks

Please contact us before opening a chargeback with your bank — we can almost always resolve billing issues faster directly.

6. Contact

Questions about billing or this policy: support@nisdesk.com.